I paid but my plan did not change. What should I check?

Check payment history and your balance. I detect a plan checkout payment myself. A separate balance top-up still needs a confirmed plan purchase.

1. Open Payment history in your app profile or website account. Find the latest payment.
2. If you paid through plan checkout, I detect a successful payment and apply the purchase myself.
3. If you only topped up the balance, open the plan selector and confirm a separate purchase.
4. If the successful payment or purchase is missing, message me in support.

Include the amount, time and payment number from history if available. Do not send full card details or your password.

Updated 15 October 2026