Refund policy
How to request a refund and how refunded payments are recorded. Requests are accepted by the Administration of the UnitVPN Service.
Version of 19 October 2026
1. Purchases and top-ups
1.1. A RollyPay balance top-up and a purchase from the balance are separate transactions. A top-up is credited after confirmation by the payment agent. The balance can then be used to buy a plan or an additional device slot.
1.2. You can request a refund for a plan purchase, an additional slot or unused money on the balance. Specify the transaction you want refunded. Terms for cancelling a service are set out in section 7 of the Terms of service.
2. Amount and bonuses
2.1. For a plan purchase request within the first 7 days, support takes the full purchase price into account. Later, the preliminary calculation uses unused full days in proportion to the price of the paid period. The team verifies the exact amount against the purchase history and subscription term.
2.2. Unused balance and the purchase price are checked separately: a top-up already spent on a plan or device slot is not an unused balance.
2.3. Bonus days and gigabytes from quests, the survey, invitations, promo codes or gifts are not monetary payments and do not become a refundable amount.
3. Balance credit or money
3.1. The account area has no self-service purchase refund to the balance or money withdrawal. Refunds are processed manually through support. The team confirms the amount, refund method and related subscription changes in the support conversation.
3.2. A refund of an external RollyPay payment is processed through the payment agent. It differs from an internal balance adjustment: confirmation of an external refund reduces the balance instead of crediting it.
3.3. A top-up refund alone does not automatically cancel a purchased plan or device slot. If the money has already been spent, further action requires manual review.
4. Timing and confirmation
4.1. A support request alone does not mean the money has been sent. An external top-up refund is recorded in the Service after confirmation by the payment agent.
4.2. The time for sending money is set by the Terms of service; the time for receiving it depends on the payment method and bank. Ask support for the status and expected timing of your payment.
4.3. After confirmation of a refund, the previously credited amount is deducted from the available balance. The balance does not become negative. If it is insufficient, the matter goes to manual review. Repeated confirmation of the same refund does not cause another deduction.
5. Account and referral reward
5.1. Deleting an account does not process a refund. After deletion, the balance and remaining term can no longer be used. Contact support before deletion.
5.2. Cancellation of a plan purchase that earned a referral week and a refund of an external top-up are recorded separately. Rules for cancelling the week are set out in the Referral programme policy.
6. How to contact support
6.1. Contact support on the website, in the app or in the bot from your account. Specify the purchase or top-up, its date, amount and payment method; the payment reference helps locate the transaction.
6.2. The team of the Administration of the UnitVPN Service reviews the request. The support assistant can explain the terms and pass on the conversation, but does not process refunds itself.
