How do I send a connection check to support?

Turn the VPN off, open diagnostics in settings and choose Check routes. Attach the finished report to the chat.

1. Turn the VPN off. For a mobile data test, turn Wi-Fi off too.
2. Open Settings, Advanced, Support diagnostics.
3. Choose Check routes and wait for the result.
4. Choose Attach to support, describe the problem and send it.

The test uses traffic and shows which connections work. It does not fix settings by itself.

The report has no passwords, subscription links or browsing history. The network and city field is optional.

Updated 15 October 2026